1. Introduction
Ardaven ("we", "our", or "company") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and conversational commerce services.
2. Data We Collect
We may collect the following types of data:
- Identity data: name, email, phone number, company name.
- Usage data: how you interact with our website, including pages visited and time spent.
- Communication data: messages sent through our contact channels and bot conversations.
- Technical data: IP address, browser type, operating system, and device information.
- Transaction data: information about orders processed through the WhatsApp bot.
- Cookie data: preferences and identifiers stored through cookies.
3. How We Use Your Data
We use your personal data to:
- Provide and improve our conversational commerce services.
- Process orders and payments through the WhatsApp bot.
- Communicate with you about our services, including updates and support.
- Process and manage your account and subscription.
- Sync data with your Shopify or WooCommerce store.
- Comply with legal and regulatory obligations.
- Improve our website and user experience.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds under the GDPR:
- Contract performance: when necessary to provide our services.
- Consent: when you have given explicit consent to process your data.
- Legitimate interest: when we have a legitimate business interest that does not override your rights.
- Legal obligation: when we are required by law to process your data.
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers who help us operate our services (hosting, email, payments, analytics).
- Ecommerce platforms (Shopify, WooCommerce) for order synchronization.
- Payment processors (Mollie, Stripe) for transaction processing.
- Legal authorities when required by law.
All third-party service providers are contractually obligated to protect your data. We execute a DPA with every merchant.
6. Data Storage and Security
Your data is processed and stored within the European Union. We implement appropriate technical and organizational security measures, including encryption, access controls, and regular security audits.
7. Your Rights
Under the GDPR, you have the following rights:
- Access: request a copy of your personal data.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your personal data.
- Restriction: restrict processing of your data.
- Portability: receive your data in a structured format.
- Objection: object to processing of your personal data.
To exercise your rights, contact us at ola@ardaven.xyz.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer needed, it will be securely deleted.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised update date.
10. Contact
If you have questions about this privacy policy or your personal data, contact us:
Email: ola@ardaven.xyz